Black Horse, Personalised, Wooden, Christmas Tree Ornament

Shipping will comprise of two parts.

I will initially send you individual pots for you to return your inclusions along with an order confirmation form and instructions for how to send your inclusions. This form will also contain QR codes to FAQs and Terms and Conditions which can also be found on the website. This must be signed and returned along with your inclusions to process your order. Further instructions can also be added here for any additional specifications for your piece alongside any extra information you wish to share about your loved one or pet in order for me to get a clearer picture of their character and personality whilst i create your piece.

After completing your item I will then send it to you alongside your remaining inclusions, a certificate of authenticy and your pocket hug. This will be shipped to you via Royal Mail Tracked 48hour with signature to ensure it arrives to you safely.

For those who are local however please get in touch to arrange delivery or collection in person.

Resin is hard-wearing but to get the best out of your pieces and ensure that they last a lifetime please try to adhere to the following advice. This will keep your pieces looking their best and save you having to pay for the item to be replaced. Some resin jewellery clients don’t follow the instructions and their pieces are fine, but it is best to be on the safe side. The instructions are the same for epoxy and UV based pieces, however all products that I make will be UV resin.

Scrapes

· Try to avoid bumping and scratching your piece as this could damage it. 

Water

· Do NOT submerge your piece of in water. Resin is NOT waterproof, only water resistant.

Heat

· If your piece is exposed to big temperature fluctuations, it might expand and contract which can cause the elements inside to separate.

Sunlight

· Store your item out of direct sunlight. Prolonged exposure to direct sunlight can cause the resin to discolour and soften.

Smoking

· If your piece is in regular contact with smoke it will usually yellow. 

Chemicals

· Avoid exposing your item to harsh chemicals and cleaning products. This includes antibacterial hand sanitiser, perfume, hair spray, cleaning solutions, nail polish remover and chlorine etc.

When Resin Care Has Been Forgotten

I ask clients to retain elements such as cremation ashes and fur because it makes a remake possible if needed. If you have not retained the elements, I may not be able to remake your item. Please note however that a remake will NOT be identical to your initial product as all items are unique. A charge will be incurred for any remakes.

Yellowing

· Yellowing is almost always due to resin care rather than the brand of resin. The resin I use is of high quality and should not yellow if it is cared for properly.

Dullness and Scratches

· If your piece has dulled or has been scratched or scraped, I can add a new topcoat layer. This will be for a small fee plus postage.

Thank you for reading, I will do my best to help if your piece needs a new topcoat or a remake.

DISCLAIMER

I retain the right to refuse a remake or repair if I believe that the item has not been cared for following the above instructions.

The colours in my colour chart are created from photographs of my actual resin samples, however each piece is hand mixed, so colour may vary slightly depending on many factors including the size of your piece, the colour and amount of inclusions that are used and the mix of resin to mica powder on the day.

I will send you a small stone in your order kit, made in your chosen colour for reference. Please contact me if you'd like to change colours. If I do not hear otherwise, I will use my discretion and create your final piece.

I will always do my very best to make sure your piece is perfect for you before I create your final piece, however, Luna's Legacy Jewellery cannot be held responsible if you decide you do not like you colour choice once your final piece is completed.